Description

POSITION SUMMARY 

Under the direction of the Rural Health Clinic Manager, the RHC Registration Clerk is responsible for all registration of patients for the Clinic and O/P services. It is essential that you process patients in a timely and effective manner. First point of customer contact for general inquiries like pricing, products, scheduling etc. Receives information, Interviews and Admits patients for testing, hospitalization, and procedures. Responsible for collection of patient information and signatures needed to treat. Builds and maintains a business relationship with patients by providing prompt and accurate service to promote customer loyalty. Ensures delivery of excellent customer service through fast and accurate processing of orders, communication, and coordinating with other departments to resolve inquires. 

SUPERVISOR

Rural Health Clinic Manager

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

• To perform this job successfully, an individual must be able to perform each key function satisfactorily.
• Each category will be assessed on performance measurements of appropriateness, efficiency, effectiveness, and timeliness. 
• Reasonable accommodations may be made to enable individuals with disabilities to perform the key functions. 

Job Functions

1) Enters all patient information into computer. 

2) Schedules all appointments for the Clinic.

3) Verifies insurance the time of visit.

4) Collects all fees due or owed at the time of visit. 

5) Post patient discounts.

6) Monitors the status of patient accounts for accuracy. Follows up to resolve discrepancies prior to final billing. 

7) Serves as liaison with other hospital departments concerning patient account issues. 

8) Responds to questions about patient accounts. 

9) Performs cashiering functions and reconciles cash at the end of day.

10) Assist nursing with inpatient/ER registration when necessary.

11) Acts as receptionist for outpatient services and assists in scheduling patients when necessary. 

12) Answers the telephone and directs calls to the correct department in a courteous manner. 

13) Returns phone calls in a timely manner.

14) Adheres to attendance and dependability standards and uses Hospital time conscientiously. 

15) Promotes and maintains a positive image of department and hospital. Adheres to Dress Code.

16) Ensures that the lobby area is maintained in a professional manner which promotes a positive image for the hospital and what it represents. 

17) Knowledgeable of basic accounting principles department policies and procedures. 

18) Upholds patient bill of rights. Adapts to changing environment: e.g. staffing patterns, assignments, etc. 

19) Performs other associated duties as directed by the RHCM.

ADDITIONAL RESPONSIBILITIES

• Seek out external resources through conferences, workshops, etc. as necessary. 
• Share professional knowledge with hospital staff, board members, and administrator.
• Comply with HIPAA regulatory requirements. 
• Adhere to the hospital’s philosophy, mission, and policies and procedures.
• Support the hospital’s goals and objectives, especially those relating to Quality Assurance / Performance/Improvement (QAPI)

Requirements

POSITION QUALIFICATIONS

MINIMUM QUALIFICATIONS

• Ability to project a professional Image.
• Must comprehend, and comply with company rules and policies
• Must pass a mandatory criminal background test
• 1-2 years of hospital registration/admission experience preferred 
• Strong customer service skills.
• Effective verbal and written communication skills, and strong presentation skills with ability to adjust accordingly for a variety of audiences.
• Persons who have been found guilty by a court of law of abusing, neglecting, or mistreating individuals in a health care related setting are ineligible for employment in this position.

EDUCATION AND/OR EXPERIENCE 

• High school graduate or equivalent required. 
• CNA Certification in Oklahoma
•  Preferred 1-year exposure in a healthcare environment. 

LICENSURE/CERTIFICATION

• BLS Certification 
• Certified Nursing Assistant Certification in the state of Oklahoma.

LANGUAGE SKILLS

• English is the primary language of the Hospital.
• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures or governmental regulations. 
• Ability to write reports, business correspondence, and policy/procedure manuals. 
• Ability to effectively present information and respond to questions from groups of board members, managers, physicians, clients, customers, employees, and the public. 

MATHEMATICAL SKILLS

• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions and decimals.
• Ability to compute ratio, percent, rate, as well as the ability to create and interpret graphs. 

REASONING ABILITY 

• Ability to apply common sense understanding to carry out instruction furnished in written, oral, and/or diagram form.
• Ability to define and solve problems, collect data, establish facts, and draw valid conclusions. 
• Ability to interpret an extensive variety of technical instructions in statistical or diagram form and deal with several abstract and concrete variables. 

INTERPERSONAL SKILLS

• Demonstrates active listening techniques.
• Gains support through effective relationships.
• Treats others with dignity and respect; seeks feedback. 
• Demonstrates honesty and integrity at all times in care and use of patient and hospital property. 
• Demonstrates and understands the importance of and respect for the rights, dignity and individuality of each patient in all interactions. 
• Demonstrates respect for co-workers and responds to the needs of patients by complying with hospital policies. 

CONTINUING EDUCATION

• Attend in-service training sessions, facility meetings, and continuing educational opportunities appropriate to responsibilities. 
• Attend continuing education required for maintenance of professional certification or licensure.